Primetime Network Operations Centre (PTNOC) or Customer Service Center Service Desk Engineer

About this role

PTNOC is seeking a Service Desk Engineer to oversee daily service desk operations, support the service desk team, resolve customer issues, and ensure efficient and timely technical support. The role involves monitoring and tracking service desk issues, managing incidents and escalations, and preparing performance reports. The successful candidate will establish effective technical support processes, collaborate across teams, and follow up with customers on identified improvement areas.

Requirements

BSc in Information Technology, Computer Science, Electrical/Electronics Engineering, or related field. Minimum 2-3 years experience in telecommunications or ISP environment. Experience in service desk/customer management required. ITIL certification is an added advantage. Willingness to work shifts and provide support outside regular hours when required. Ability to multitask and work under pressure.

Required Skills