Customer Success Officer

Responsibilities: Act as the primary point of contact for assigned customer accounts. Build trusted relationships with customer stakeholders across technical and business teams. Lead customer onboarding, including SIM deployment, platform setup, and usage optimisation. Provide ongoing training, guidance, and best-practice recommendations. Monitor customer health metrics such as usage trends, support cases, billing, and engagement. Identify at-risk accounts and take proactive corrective action. Conduct regular business reviews to assess performance, goals, and future needs. Support contract renewals and identify opportunities for service expansion or optimisation. Coordinate internally to resolve technical, operational, or billing issues. Capture customer feedback and contribute to continuous improvement initiatives. Maintain accurate customer records and success plans in CRM systems. Requirements: Bachelor’s degree (minimum Second-Class Upper division or equivalent). At least 2+...