Customer Service Representatives

Responsibilities: Customer Interactions: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner Resolve customer complaints and concerns in a fair and courteous manner Provide accurate and complete information about our products/services Issue Resolution: Troubleshoot and resolve customer issues, including product defects, delivery problems, and billing errors Collaborate with internal teams to resolve complex customer issues Escalate issues to senior team members or management as needed Customer Relationship Building: Build strong relationships with customers by providing personalized support and solutions Identify opportunities to upsell or cross-sell products/services Develop and maintain a deep understanding of customer needs and preferences Data Entry and Documentation: Accurately document Requirements: Degree 2 years' experience Location: Lagos