Administrative Assistant

Responsibilities: Guest & Booking Support • Respond to routine guest inquiries across booking platforms (Airbnb, WhatsApp, etc.) • Send check-in and check-out instructions • Confirm bookings, dates, and guest details • Escalate complaints or complex issues to the Guest Service Manager • Follow approved response templates and tone guidelines Maintain booking calendars and update availability • Log incidents, guest complaints, and maintenance issues • Keep simple daily records of occupancy • Support documentation and internal reporting Communicate cleaning schedules to housekeepers • Confirm apartment readiness before guest arrivals • Report missing items, damages, or irregularities promptly Requirements: • A minimum qualification of HND/BSC • 2 - 3 years of experience in a similar role • Organized and reliable • Not reactive or emotional under pressure • Understands professional boundaries • Comfortable working within systems and guidelines • Willing to learn and grow within the...