Client Support Officer

Responsibilities: Client Service & Support Serve as the primary point of contact for customers, providing timely and professional support. Respond to customer inquiries, requests, and complaints through in-person, phone, and digital channels. Resolve client issues efficiently while ensuring a positive customer experience. Educate clients on bank products, services, and digital platforms. Account & Transaction Support Assist customers with account opening, documentation, and KYC requirements. Support clients with transactions, account updates, and service requests. Ensure accuracy of customer records and compliance with regulatory requirements. Sales & Relationship Management Support the Sales team in onboarding new customers and retaining existing ones. Identify customer needs and recommend appropriate banking products and services. Build and maintain strong relationships with clients to drive loyalty and business growth. Documentation & Reporting Maintain accurate records of customer...