Sales & Client Concierge

Responsibilities: Convert walk-ins, calls, messages, and online inquiries into confirmed bookings. Upsell and cross-sell approved services, packages, memberships, and add-ons. Build meaningful client relationships and personalize services. Manage confirmations, rescheduling, and cancellations accurately. Ensure all client interactions reflect luxury brand standards. Maintain accurate client records and submit daily/weekly sales reports. Enforce booking, deposit, and cancellation policies. Requirements: 2–5 years of experience in client-facing sales, concierge, or luxury service roles Strong communication and relationship-building skills Experience in luxury wellness, lifestyle, or hospitality preferred Proficiency with booking systems and CRM tools B.Sc in Hospitality Management, Marketing, Sales, or related field Luxury service and/or sales certifications preferred Key Performance Indicators: Booking conversion rate ≥ 70% Upsell/add-on success rate per approved targets Client...