Technical Support Officer

Responsibilities : Provide technical support for software and database issues. Troubleshoot and resolve software issues. Utilize advanced Excel skills for data analysis and reporting. Maintain clear documentation of support processes and solutions. Communicate effectively with clients and team members. Adapt to a fast-paced environment and handle multiple tasks efficiently. Requirements : Proficiency in Microsoft SQL and MySQL. Strong Excel skills, including data analysis and reporting. Excellent documentation and communication skills. Ability to work independently and as part of a team. Willingness to come to the office once a week as needed. Location : Hybrid (Remote with occasional office visits)