Customer Service Officer

Responsibilities: Communicate with customers via phone, email, and chat Provide knowledgeable answers to questions about the product, pricing, and availability Work with internal departments to meet customer's needs Data entry in various platforms Keep records of customer interactions and transactions Record details of inquiries, comments, and complaints Record details of actions taken Follow up on customer interactions\ Provide feedback on the efficiency of the customer service process Requirements: Minimum OND, HND, BSc in any related course Must be very fluent in speaking the Hausa language At least 1 year of relevant work experience Excellent phone etiquette and excellent verbal, written, and interpersonal skills Ability to multitask, organize, and prioritize work Knowledge of customer service principles and practices Knowledge of relevant computer applications Knowledge of social media platforms Knowledge of administrative procedures Numeric, oral, and written language...