HMO/Front Desk Officer

Responsibilities: Receive and attend to patients and visitors professionally Register patients and update records accurately Verify HMO eligibility and authorization codes Liaise with HMOs for approvals and claims processing Schedule appointments and manage patient flow Handle phone calls, emails, and inquiries Prepare and submit HMO reports and documentation Maintain proper records of HMO transactions and payments Resolve client complaints and escalate when necessary Ensure confidentiality of patient information Requirements: OND/HND/Bachelor’s Degree in Business Administration, Health Administration, or related field 1–3 years of experience in a hospital or HMO setting Good knowledge of HMO processes and medical billing Strong communication and customer service skills Basic computer proficiency (Microsoft Office, hospital software) Professional appearance and good interpersonal skills Ability to multitask and work under pressure