Reservation and Ticketing Agent

Responsibilities: Reservation Management: Make flight, hotel, tour, and transportation reservations based on client requirements. Modify, cancel, and rebook existing reservations as needed. Ticketing: Issue, reissue, and refund airline tickets through GDS systems (e.g., Amadeus, Sabre, Galileo). Amadeus especially. Ensure accurate fare calculations and ticketing procedures are followed. Customer Service: Provide clients with travel advice and information on destinations, visa requirements, baggage policies, and travel insurance. Address client inquiries and professionally resolve complaints or issues. Documentation: Verify passenger documentation (e.g., passports, visas) before confirming travel arrangements. Ensure all travel documents (e-tickets, itineraries, vouchers) are correctly issued and delivered to clients. Sales and Promotion: Promote travel agency products and travel packages. Upsell additional services like travel insurance, airport transfers, and tours. Administrative...