Customer Care Representative

Responsibilities: Respond to customer inquiries via phone, email, chat, or social media in a timely and professional manner. Resolve customer complaints, concerns, and service issues efficiently. Provide accurate information about products, services, policies, and procedures. Document customer interactions and update records in CRM systems. Escalate complex issues to the appropriate teams when necessary. Follow up with customers to ensure issues are fully resolved. Meet or exceed customer satisfaction and performance metrics. Maintain a positive, solution-focused attitude in all customer interactions. Requirements: High school diploma or equivalent (Associate’s or Bachelor’s degree preferred). Previous customer service or call center experience is a plus. Strong verbal and written communication skills. Ability to multitask, prioritize, and manage time effectively. Basic computer skills and familiarity with CRM or ticketing systems. Strong problem-solving and conflict-resolution...