Technical Support Officer

Responsibilities: Identifying, and studying IJM hardware and software solutions. Troubleshooting technical issues. Diagnosing and repairing faults for all IJM hardware and software solutions. Resolving network-related issues such as Telecom and internet provider networks. Configure devices and set up our tracking hardware and software for IJM customers. Giving internal IT support to all IJM staff. Manage Server related issues for all IJM software and hardware. Liaison with OEMs on device issues, inquiries, and resolutions. Speaking to customers to quickly get to the root of their problems. Talking customers through a series of actions to resolve a problem. Providing timely and accurate customer feedback. Following up with clients to ensure the problem is solved. Replacing or repairing the necessary parts on devices. Supporting the roll-out of new applications. Providing support in the form of procedural documentation. Performing online training to customers on application knowledge...