Call Center Executive

Responsibilities: Scheduling, rescheduling, confirming, and managing patient appointments, often using Electronic Medical Record (EMR) or specialized hospital software. Answering inbound calls and emails to provide information about eye care services, procedures, and doctor schedules. Handling complaints, de-escalating patient concerns, and conducting patient experience surveys. Accurately recording patient details, inquiries, and complaints into the system. Verifying patient demographics, insurance information, and preparing correspondence. Collaborating with optometrists, ophthalmologists, and other clinical staff to ensure seamless patient care. Making outbound calls to patients to check on their well-being and satisfaction with services. Requirements: A Bachelor's Degree in Social Sciences, Humanities, or Health Information Management is generally required. A minimum of 2-5 years of experience in a similar role is typically required, with experience in a healthcare or medical call...