Customer Service Executive

Responsibilities: Handle customer inquiries related to shipment status, delays, billing discrepancies, and account registrations. Provide accurate tracking updates and maintain proactive communication with customers. Coordinate with internal teams to resolve delivery, freight, and dispatch-related concerns. Escalate complex issues appropriately and ensure timely resolution. Prepare periodic customer service performance reports and maintain accurate service records. Requirements: Bachelor’s degree in Business Administration or related field. Minimum of 2 years’ experience in a customer service role. Strong communication, problem-solving, and conflict resolution skills. Ability to manage escalations professionally and maintain service standards. Good reporting and documentation skills. Ability to work in a fast-paced operational environment. Remuneration : NGN 180,000 per month Location : Mafoluku, Lagos State Working Hours: Monday – Friday: 9:00 AM – 6:00 PM, Saturday: 9:00 AM – 3:00...