Customer Engagement Officer

Responsibilities: Build and nurture client relationships by scheduling weekly check-ins (phone, WhatsApp, or visits) and anticipating needs based on project timelines and market demands Drive sales growth by identifying upsell opportunities (e.g., bundling cement with sandcrete blocks) and collaborating with logistics for seamless order fulfillment. Resolve customer issues promptly, escalating complex cases (e.g., delivery delays) to management while maintaining transparent communication. Maintain accurate records of all interactions in a shared Google Sheet, analyzing data to spot trends like seasonal demand spikes. Host quarterly client appreciation events or demos to showcase product quality and build brand advocacy. Liaise with internal teams to streamline processes, such as faster invoicing or inventory updates, reducing turnaround time by 20%. Monitor industry updates (e.g., cement price fluctuations, new regulations) and share insights to position us as a trusted partner...