Sales and Customer Experience Representative

Responsibilities: Client Experience & Relationship Management: Deliver a personalized, concierge-level service to all clients. Guide customers through the bespoke process—from consultation to final fitting. Build and maintain long-term relationships with high-value and repeat clients. Proactively follow up on inquiries, orders, and after-sales services. Sales Performance: Achieve and exceed individual and team sales targets. Upsell complementary products and styling services. Maintain deep knowledge of fabrics, craftsmanship, pricing, and design timelines. Support trunk shows, private fittings, and exclusive client events. Brand Representation: Uphold Africana’s luxury image through professional presentation and communication. Ensure the showroom environment reflects premium standards at all times. Handle client concerns with discretion, empathy, and swift resolution. Operational Support: Process orders, manage client records, and track production timelines. Coordinate with design and...