Customer Service Representative

Responsibilities: Maintain a positive and professional attitude when interacting with customers. Respond promptly and courteously to customer inquiries through phone, email or in person. Confirm and process customer payments into the company system. Issue receipts and ensure billing accuracy. Handle and resolve customer complaints efficiently and professionally. Provide clear information about the company’s services to customers. Maintain accurate records of customer interactions and transactions. Work closely with internal teams to ensure smooth service delivery. Provide feedback on customer service processes and improvements. Assist in supervising junior customer service staff when required. Ensure high levels of customer satisfaction at all times. Requirements: Minimum of a Diploma or Bachelor's Degree in any discipline. Female candidates are encouraged to apply. Proficiency in Microsoft Office and basic computer applications. Strong communication and interpersonal skills. Ability...