Online Presales Customer Service Representative

Responsibilities: Respond promptly to online customer inquiries regarding solar panels, inverters, and storage systems. Identify customer energy needs and recommend appropriate product solutions. Nurture leads and coordinate with the sales team to ensure high conversion rates. Maintain a detailed database of customer interactions and feedback Requirements: Excellent verbal and written English communication skills. Basic understanding of solar energy systems or a strong willingness to learn. Previous experience in online customer service or a technical sales support role. Ability to multitask and work efficiently in a fast-paced startup environment.