Customer Service Representative

Responsibilities: Customer Support & Service Delivery: Provide prompt and professional responses to customer enquiries via phone, email, or in person. Assist customers with product or service information and resolve issues efficiently. Customer Records & Documentation Maintain accurate and up-to-date customer records, service requests, and interaction logs in company systems. Ensure proper documentation and tracking of customer complaints and resolutions. Complaint Resolution: Handle customer complaints calmly and professionally. Investigate issues, provide appropriate solutions, and escalate complex concerns when necessary. Service Coordination Coordinate with internal departments to resolve customer issues and ensure timely service delivery. Follow up with customers to ensure satisfaction and service completion. Customer Communication: Provide clear information on company policies, procedures, and service timelines. Maintain positive relationships with customers to encourage loyalty...