Customer Care Representative

Responsibilities: Attend to customer inquiries through phone calls, emails, social media, and walk-in visits. Provide clear and accurate information about the company’s estates, properties, and investment packages. Follow up on leads and inquiries generated through marketing campaigns and social media platforms. Maintain and update customer records and client databases. Assist clients with documentation processes and guide them through purchase procedures. Coordinate communication between clients and the sales team. Resolve customer complaints and escalate complex issues to management when necessary. Ensure prompt response to customer messages and inquiries. Maintain professionalism and excellent communication when dealing with clients. Support marketing and sales activities by helping convert inquiries into potential clients. Performance Expectations: Prompt response to customer inquiries and messages. Effective management of leads and client follow-ups. High level of customer...