Customer Service and Support Officer

Responsibilities: Welcome and assist customers with inquiries and service requests. Handle customer complaints or concerns professionally and promptly. Ensure customers receive timely and satisfactory service. Coordinate with waitstaff, kitchen, and management to resolve service issues. Provide information about menu items, promotions, and restaurant services. Monitor customer feedback and report service improvements. Ensure a clean, welcoming, and comfortable dining environment. Support staff in maintaining high service and hospitality standards. Requirements: Previous experience in customer service or hospitality is an advantage. Strong communication and interpersonal skills. Friendly personality with a customer-first attitude. Ability to handle complaints and resolve issues professionally. Ability to work in a fast-paced restaurant environment. Good problem-solving and multitasking skills. Professional appearance and positive attitude. Flexibility to work shifts, weekends, and...