Customer Service Representative

Responsibilities: Greet and attend to customers warmly, ensuring a welcoming and premium in-store experience. Provide detailed information about pastries, cakes, beverages, and seasonal offerings while recommending products based on customer preferences. Process customer orders accurately and efficiently through the point-of-sale (POS) system. Handle customer enquiries, requests, and complaints promptly and professionally while maintaining a positive brand image. Coordinate with the kitchen and operations teams to ensure timely order preparation and delivery. Maintain accurate records of customer interactions, orders, and feedback where required. Monitor product displays and ensure presentation standards reflect the brand’s premium positioning. Support post-purchase engagement by encouraging feedback and fostering positive customer relationships. Assist with upselling and cross-selling products to enhance the customer experience and support sales targets. Maintain cleanliness and...