Customer Service Attendant

Responsibilities: Answering phone calls, emails, chats, or social media messages from customers Providing information about products or services and making recommendations based on customer needs Listen, investigate and resolve customers' complaints by proffering solution in a timely and professional manner Assisting with order placement, cancellations, or modifications. Handling returns, exchanges, or refunds. Updating customer information and records. Tracking customer interactions and feedback. Requirements: Verbal and written communication. Active listening and empathy Ability to resolve issues and complaints fairly and promptly. Creative problem-solving and critical thinking Ability to provide accurate and detailed information Ability to remain calm and composed under pressure Empathy and understanding for customer concerns and frustrations Proficiency in customer relationship management (CRM) software. Familiarity with ticketing systems, chat platforms, or other customer service...