Customer Success & Student Support Coordinator

Responsibilities: Student Support & Experience: Assist students with accessing and navigating course platforms Guide tools and resources required for program completion Respond to student inquiries in a timely and professional manner Support student progress and overall satisfaction Training & Engagement Support: Assist in facilitating virtual training sessions and onboarding calls Provide one-on-one support to students when needed Help ensure students understand course materials and implementation steps Product Guidance & Administrative Support: Answer questions related to programs and services Assist with basic business setup tasks (e.g., funding applications, simple website setup guidance) Support follow-ups with prospective and existing students Update CRM systems and maintain accurate records Performance Expectations: Maintain high student satisfaction and engagement Ensure timely response to student inquiries Support student completion and program success Contribute to overall...