Operations & Customer Experience Associate

Responsibilities: Customer Experience: Respond to customer inquiries via WhatsApp, Instagram, and phone Guide customers toward making a purchase (not just answering questions) Handle complaints or issues calmly and professionally Maintain a warm, friendly, and helpful tone in all communication Order Management: Process incoming orders accurately Coordinate production timelines with the team Ensure orders are completed and ready on time Logistics & Coordination: Work with delivery riders to ensure smooth dispatch and delivery Follow up on orders and resolve delays proactively Keep track of order status and communicate updates clearly General Operations Support: Assist with packaging and quality checks when needed Flag issues early and suggest solutions Help maintain an organized workflow in the office Requirement: Strong communication skills (clear, polite, and warm) Highly detail-oriented Reliable and responsive Able to think independently and solve problems Organized and able to...