Sales Officer

Responsibilities: Responsible for the smooth running of the online retail store at So Fresh. Monitor all online orders via social media platforms, email and website. Properly process all online orders via social media platforms and the website, and send them to the corresponding personnel. Manage the front end of the So Fresh website to manage sales. Intermittently check all So Fresh social media handles to respond to customers promptly. Liaise with customers to follow up on the resolution of complaints or clarification of orders made. Document customer complaints, resolutions, and root causes if possible. Stay abreast of all So Fresh posts on all social media platforms per time. Promptly respond to customers’ comments, direct messages, enquiries, emails, and complaints in an appropriate manner. Utilise the online sales channel to advance the company’s sales agenda. Perform data analysis of key metrics and related sales targets via the website, social media, email, etc. Prepare a...