Reservation & Ticketing Officer

Responsibilities: Ticketing & Booking: Handle flight reservations, ticket issuance, reissues, refunds, and cancellations via airline portals. Travel Coordination: Process hotel bookings, airport transfers, and customized travel packages. Documentation: Prepare accurate itineraries, invoices, and necessary travel documentation for clients. Consultation: Provide basic visa advisory support, including documentation checklists and application guidance. Customer Support: Respond promptly to inquiries via phone, email, WhatsApp, and walk-ins. Liaison: Coordinate with airlines, consolidators, and hotels to resolve booking issues and ensure service delivery. Reporting: Maintain precise booking records, customer data, and transaction logs. Requirements: Minimum BSC 2 years of previous experience in a similar role