E-commerce Operations & Sales Associate

Responsibilities: Digital Sales & Customer Engagement: Respond to customer enquiries via website, WhatsApp, and social media DMs. Qualify leads, recommend suitable products, and follow up on quotations. Close sales, guide customers through payment, and schedule in-store visits or demos when required Shopify Store & Content Management: Upload and update products on Shopify, ensuring accurate titles, descriptions, and specifications. Manage product images, videos, and assign items to correct categories/collections. Optimize SEO fields on product pages (titles, meta descriptions, URLs). Create and manage landing pages for campaigns to support Marketing & Growth initiatives CRM, Inventory & Pricing Coordination: Create and update leads/deals in Zoho CRM, moving them through approved pipeline stages. Sync product availability and pricing from Zoho systems to the online store. Remove or hide out-of-stock items and flag pricing discrepancies to management. Ensure accurate data entry for...