Website and Social Media Support Executive

Responsibilities Provide prompt and professional responses to all customer inquiries via website forms, email, and WhatsApp. Deliver expert information on product lines (e.g., Pregnacare and Osteocare), covering pricing, availability, promotions, and correct usage. Manage the full order lifecycle—from tracking and delivery follow-ups to handling complaints and returns. Review daily orders and liaise with the Key Stock Team (KST) to monitor stock levels and ensure timely restocking. Maintain a consistently professional, empathetic, and brand-aligned tone, escalating complex technical or medical queries to the appropriate departments. Deploy monthly WhatsApp marketing campaigns to the existing customer database to drive retention. Conduct weekly lead generation (minimum 4 contacts) targeting hotels, banks, and corporate organizations to drive website sign-ups and first-order conversions. Collaborate with field teams (gyms, churches, and corporate wellness programs) to gather insights...