Concierge Officer

Responsibilities: Provide a warm, professional welcome to guests and ensure a high level of customer satisfaction at all times. Assist guests with information about Lagos, including recommendations for restaurants, attractions, and activities in areas such as Lekki and Victoria Island. Handle guest requests and inquiries promptly and efficiently, ensuring a seamless experience. Coordinate and arrange transportation, reservations, and bookings (e.g., taxis, restaurants, events, and tours). Manage guest complaints with empathy and professionalism, ensuring quick resolution and follow-up. Maintain clear and effective communication with other hotel departments to support guest needs. Utilise basic computer systems and, where applicable, property management systems (PMS) or OTA platforms to manage guest services. Ensure the concierge desk and surrounding areas are well-organised and presentable at all times. Demonstrate strong multitasking abilities while remaining calm and efficient in a...