Customer Service Admin

Responsibilities: Customer Support: Respond to customer inquiries via phone, email, or chat. Provide updates on shipment status, delays, or delivery schedules. Handle complaints and resolve issues professionally. Communication & Liaison: Act as a link between customers, operations team, and management. Coordinate with customs agents and port authorities when needed. Requirements: Strong communication and interpersonal skills. Good organizational and multitasking ability. Basic knowledge of logistics and supply chain processes. Proficiency in Microsoft Office (Excel, Word) and logistics software. Attention to detail and problem-solving skills.