Customer Service Representative

Responsibilities: Shipment Oversight: Monitor high-volume freight movements and provide proactive status updates to B2B and B2C clients. Problem Resolution: Identify and resolve logistics bottlenecks, including customs delays, equipment shortages, or route disruptions. Documentation Management: Ensure the accuracy of essential logistics paperwork, such as Bills of Lading (BOL), commercial invoices, and packing lists. Inter-Departmental Liaison: Collaborate closely with dispatch, warehouse managers, and third-party carriers to synchronize delivery schedules. Account Management: Maintain detailed records of client interactions and shipping preferences within the CRM to foster long-term partnerships. Requirements: Experience: Minimum 1 year in a logistics, freight forwarding, or supply chain environment is an added advantage. Communication: Exceptional verbal and written skills, with the ability to remain calm under the pressure of tight shipping deadlines. Technical Proficiency: Skilled...