Complaints and Feedbacks Mechanisms Intern Nigeria Maiduguri

Job Description The Community Feedback Mechanism Intern provides service support to the country programme by collecting feedback from communities and reporting concerns that may arise. The role supports the implementation of Community Feedback Mechanism activities involving community engagement and accountability, including answering NRC hotline calls, recording complaints and feedback, and documenting and sharing feedback received through the CFM Toll‑free line for swift action taking. The position supports the monitoring and strengthening of the use of referral systems within the community and ensures confidentiality in collecting and documenting feedback from the community. The Intern regularly updates herself/himself with NRC projects, policies and procedures, particularly in relation to complaints and feedback, and supports understanding and briefing of staff and others on NRC Nigeria CFM Accountability Mechanism. Working closely with community leaders, beneficiaries, and the CFM...